DineLogic AI Terms of Service

These Terms of Service (the “Terms”) are a contract between you and DineLogic AI, Inc., a Delaware corporation (“DineLogic,” “we,” “us,” or “our”). They govern your use of the DineLogic AI platform, our website at dinelogic.ai, and any related services (together, the “Service”).

By creating an account, signing an order form, clicking to accept, or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business, and “you” and “Customer” mean that business.

1. What DineLogic Does

DineLogic provides software that helps restaurants manage their online presence. Depending on your plan, the Service may include:

• Collecting guest feedback through QR codes, links, and messages
• Inviting guests to leave public reviews on third-party platforms
• Drafting suggested replies to reviews using artificial intelligence
• Auditing and reporting on your restaurant’s online listings and visibility
• Marketing, messaging, and menu tools

We may add, change, or remove features. If we make a change that materially reduces core functionality you are paying for, we will give you reasonable notice.

2. Definitions

“Platform Data” means all information collected, generated, or processed through the Service. It has four parts:

• “Guest Data” means information about your guests: names and display names, email addresses, phone numbers, ratings and star scores, written feedback, review text, review replies, visit and engagement history, message logs, and anything else a guest submits or that is collected about a guest through the Service.
• “Business Data” means information about your restaurant and your account: business details, listing information, hours, connected third-party account data, configuration settings, usage records, and performance metrics.
• “Customer Materials” means the creative and brand materials you supply that are independently yours: your menus, photographs, logo, trademarks, and marketing copy.
• “Derived Data” means everything DineLogic creates from the above: scores, insights, benchmarks, analytics, aggregated and de-identified data sets, training data, model weights, and any other derived or synthesized work.

Ownership of each part is addressed in Section 8.

“Guest” means a customer of your restaurant who interacts with the Service.

“Output” means content the Service generates for you, including AI-drafted review replies, messages, summaries, and recommendations.

“Third-Party Platform” means any service we connect to or interact with on your behalf, including Google, Yelp, TripAdvisor, Meta, delivery marketplaces, and messaging providers.

3. Your Account

You must provide accurate information and keep it current. You are responsible for everything that happens under your account, including the actions of your staff. Keep your credentials secure and tell us promptly at support@dinelogic.ai if you believe your account has been compromised.

You must be at least 18 years old and legally able to enter contracts.

4. Your Responsibilities

You agree that:

• You will comply with all laws that apply to your business and your use of the Service
• You will comply with the terms and policies of every Third-Party Platform you connect to the Service
• You have the right to provide us with all Platform Data you submit, and to authorize us to use it as described in these Terms and our Privacy Policy
• You have obtained any consents your Guests are legally required to give before you collect their information or send them messages
• You will not use the Service to send unlawful, harassing, deceptive, or unsolicited communications
• You will review Output before publishing it, and you remain responsible for anything published from your account

We do not gate reviews. Both paths through the guest feedback flow lead to the same public review option on Google. DineLogic does not screen, filter, or suppress guests from leaving a public review based on the feedback they give. Guests may also post a review directly on Google, Yelp, or any other platform on their own at any time, without using the Service, and the Service will not be configured to prevent or interfere with that.

Review practices. You will not use or configure the Service to:

• Solicit public reviews only from guests who had a positive experience
• Discourage, suppress, delay, intercept, or prevent negative reviews
• Offer anything of value in exchange for a review, or condition any incentive on a review’s rating or sentiment
• Create, buy, sell, or post reviews that are fake or that misrepresent the reviewer’s identity or actual experience
• Post reviews written by you, your staff, your family, or anyone with an undisclosed connection to your business, without clearly disclosing that connection

Third-party platforms prohibit selective review solicitation, and federal rules restrict fake reviews, sentiment-conditioned incentives, and review suppression. Violating this paragraph is a material breach and grounds for immediate suspension or termination.

You will not:

• Use the Service for any unlawful purpose
• Attempt to bypass, disable, or probe any security feature
• Reverse engineer, decompile, copy, or modify any part of the Service
• Access any account, system, or data without authorization
• Upload malware or any harmful code
• Use bots, scrapers, or automated tools to extract data from the Service
• Use the Service to send spam or unsolicited communications
• Resell, sublicense, or provide the Service to a third party without our written consent
• Misrepresent your identity or your affiliation with any person or business

5. Guest Messaging and Consent

If you use the Service to send text messages, emails, or other communications to Guests, you are the sender, and you are responsible for compliance with applicable communications laws, including the Telephone Consumer Protection Act, the CAN-SPAM Act, and state equivalents.

You represent and warrant that:

• Every Guest you contact has given you the consent that law requires for the type of message being sent
• You maintain records of that consent
• You honor opt-out and unsubscribe requests promptly
• You will not upload purchased, scraped, or rented contact lists

We provide tools to help, including opt-out handling, but tools are not compliance. The obligation is yours.

6. Artificial Intelligence and Output

6.1 Output may be wrong

The Service uses artificial intelligence, including third-party models. AI can produce content that is inaccurate, incomplete, biased, out of date, or unsuitable. Output is a starting point, not a finished product.

6.2 You must review before you publish

You are solely responsible for reviewing, editing, and approving Output before it is published, sent, or acted upon. If you enable any feature that publishes Output automatically, you accept full responsibility for what it publishes.

6.3 Output

DineLogic retains all rights it holds in Output. You receive a license to use, publish, and adapt Output for your own business for as long as your subscription is active. Output is generated by statistical models and may not be unique to you. Similar or identical Output may be generated for other customers, and we make no claim that Output is original or protectable.

6.4 No professional advice

Output is not legal, tax, accounting, employment, or health and safety advice.

7. Third-Party Platforms

The Service connects to Third-Party Platforms that we do not control. We are not responsible for their availability, policies, decisions, pricing, or changes to their interfaces, and we are not responsible if a Third-Party Platform removes, hides, suspends, restricts, or penalizes your listing, your reviews, or your account.

You authorize us to access those platforms on your behalf using credentials or connections you provide, solely to deliver the Service. Your use of any Third-Party Platform remains governed by that platform’s own terms.

8. Intellectual Property and Data

8.1 We own the Service

DineLogic and its licensors own all rights in the Service, including software, models, agents, interfaces, designs, documentation, trademarks, and all improvements. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. Nothing else is granted.

8.2 We own Platform Data

DineLogic owns all Guest Data, Business Data, and Derived Data, together with the databases in which any of it is compiled. This is a material term of your subscription and it is stated plainly so there is no confusion later.

8.3 You own Customer Materials

Your menus, photographs, logo, trademarks, and marketing copy remain yours. You grant DineLogic a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, adapt, and use them to operate and improve the Service.

8.4 What you receive

For as long as your subscription is active and in good standing, you have a license to access, view, and use Platform Data through the Service to operate your business. That license ends when your subscription ends.

8.5 Requesting a copy of your data

What you can request. Guest Data and Business Data associated with your account. Derived Data is not included. You may not request scores, insights, benchmarks, model weights, training sets, or any other work DineLogic created from the underlying data.

When you can request it. At any time while your subscription is active, and for thirty (30) days after your subscription ends. After that thirty-day window closes, DineLogic has no obligation to provide any copy, and the data may be deleted, de-identified, or retained at our discretion.

How to request it. Send a written request to legal@dinelogic.ai from the email address on your account. We will confirm receipt within five (5) business days and, where the request is approved, deliver the data in a commercially reasonable electronic format within thirty (30) days.

When we may decline. DineLogic may decline or delay a request where:

• Your account is not current on payment, or is suspended for breach;
• Fulfilling it would disclose Derived Data, our proprietary methods, model outputs, scoring logic, or any trade secret;
• Fulfilling it would disclose information belonging to another DineLogic customer or to a third party;
• We are prevented or restricted by law, regulation, subpoena, or a platform’s terms;
• We reasonably suspect fraud, unauthorized access, or a security risk;
• The request is duplicative of one already fulfilled within the prior ninety (90) days, or is so broad or repetitive that fulfilling it would impose an unreasonable operational burden.

Where we decline, we will say which ground applies. Where only part of a request raises a ground, we will fulfill the remainder.

8.6 Training our models

You grant DineLogic a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable right to use Platform Data to develop, train, fine-tune, test, evaluate, and improve DineLogic’s artificial intelligence models, agents, features, and products, and to build new ones. This right survives termination of your subscription and applies to data already collected. Our Privacy Policy describes this further. If your business requires different treatment, contact legal@dinelogic.ai before subscribing; we handle those arrangements in a signed written amendment.

8.7 Your representations

You represent and warrant that you have the right to provide all data you submit or connect to the Service, that you have given your guests every notice the law requires, and that you have obtained every consent the law requires, including for the uses described in Sections 8.2 and 8.6.

8.8 Guest rights are not affected

Nothing in this Section limits any right an individual guest holds over their own personal information.

Any guest may, at any time, request access to, correction of, or deletion of their personal information, and may opt out of further contact through the Service. A guest makes that request in writing, by email to privacy@dinelogic.ai or by mail to the address at the end of these Terms. DineLogic honors these requests regardless of ownership as between DineLogic and you, regardless of whether you remain a customer, and at no charge to the guest. Section 8.6 does not override a guest’s deletion right, though data already incorporated into a trained model cannot be extracted from it, as our Privacy Policy explains.

You will promptly forward to privacy@dinelogic.ai any guest request you receive that concerns data held in the Service.

8.9 Aggregated and de-identified data

DineLogic may create and use data aggregated or de-identified so that it does not identify you, your restaurant, or any individual, without restriction and without time limit.

8.10 Feedback

If you send us suggestions or ideas about the Service, we may use them freely, without obligation or compensation to you.

9. Fees, Billing, and Renewal

9.1 Fees

You will pay the fees stated in your order form, subscription page, or beta agreement. Unless stated otherwise, fees are in U.S. dollars, billed in advance, and exclusive of taxes. You are responsible for applicable sales and use taxes.

9.2 Payment

You authorize us and our payment processor to charge your payment method on the stated schedule. If a payment fails, we may retry, suspend the Service, and charge reasonable costs of collection.

9.3 Automatic renewal

Your subscription renews automatically at the end of each term for a successive term of the same length, at the then-current rate for your plan, and your payment method will be charged automatically, unless you cancel before the renewal date. We will send you a renewal reminder before each renewal. Renewal terms are also presented to you at signup, and you must affirmatively consent to them before your first charge.

9.4 How to cancel

You may cancel at any time from the billing section of your account dashboard, or by emailing support@dinelogic.ai. Cancellation stops future renewals. Except where a written guarantee applies, or where required by law, fees already paid are non-refundable and cancellation does not relieve you of amounts owed for the remainder of a committed term.

9.5 Price changes

We may change prices effective at your next renewal, with at least 30 days’ written notice. Continuing to use the Service after the change takes effect means you accept the new price. Any promotional or founder rate is governed by its own written terms.

9.6 Setup and installation fees

Setup, installation, onboarding, and implementation fees are non-refundable once the work has been performed, except where a written guarantee says otherwise or where refund is required by law.

9.7 Promotional and committed-term pricing

If you received a discount, waived fee, or promotional rate that was conditioned on committing to a minimum term, and you cancel or we terminate for your breach before that term ends, we may charge the difference between what you paid and the standard rate for the period you used the Service. The specific amount and method are stated in the offer terms you accepted.

10. Term, Suspension, and Termination

10.1 Term

These Terms apply from your first use of the Service until all subscriptions have expired or been terminated.

10.2 Suspension

We may suspend your access immediately if we reasonably believe you have breached Section 4 or 5, if your account poses a security risk, if you fail to pay, or if we are required to by law.

10.3 Termination for cause

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may terminate immediately for a breach of the review practices paragraph in Section 4.

10.4 What happens after

On termination, your right to use the Service ends, and so does your license to access Platform Data. You have thirty (30) days after termination to request a copy of your Guest Data and Business Data under Section 8.5. After that window closes, we have no obligation to provide it. DineLogic’s rights under Sections 8.2, 8.6, and 8.9 survive termination. We retain, de-identify, or delete data in accordance with our Privacy Policy and any legal retention requirement.

10.5 Survival

Sections 4, 5, 6, 8, 9, 10.4, 11, 12, 13, 16, 17, and 18 survive termination.

11. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, DineLogic disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.

We specifically do not promise, guarantee, or warrant:

• Any particular star rating, review volume, review sentiment, search ranking, visibility, traffic, reservation count, revenue, or return on investment
• That the Service will be uninterrupted, error-free, or secure
• That Output will be accurate, appropriate, or fit for your purpose
• That any Third-Party Platform will accept, display, retain, or refrain from removing any review, reply, or listing

Any results, examples, or figures we describe are illustrative, not promises. Results vary by restaurant, market, and execution.

12. Limitation of Liability

To the fullest extent permitted by law:

12.1

Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility.

12.2

DineLogic’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of fifty dollars ($50) or the amount you actually paid DineLogic in the twelve (12) months immediately before the event giving rise to the claim.

12.3

These limits apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law.

13. Indemnification

You will defend, indemnify, and hold harmless DineLogic, its officers, directors, employees, and agents from any third-party claim, demand, loss, damage, penalty, or expense (including reasonable attorneys’ fees) arising out of or relating to:

• Your Platform Data, or your lack of rights or consents to provide it;
• Your violation of Section 4 (review practices) or Section 5 (guest messaging);
• Content you publish, including Output you approved or allowed to be published;
• Your violation of any law or any Third-Party Platform’s terms; or
• Your breach of these Terms.

We will notify you of the claim, give you control of the defense (except that any settlement affecting our rights requires our written consent), and cooperate reasonably at your expense.

14. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or is rightfully received from a third party. Disclosure required by law is permitted with reasonable advance notice where lawful.

15. Changes to These Terms

We may update these Terms. If a change is material, we will give you at least 30 days’ notice by email or in-product notice before it takes effect. Changes apply prospectively. If you do not agree, your remedy is to stop using the Service and cancel before the change takes effect. Continued use after the effective date means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights.

17.1 Informal resolution first

Before filing anything, you agree to contact us at legal@dinelogic.ai and give us 30 days to try to resolve the dispute informally.

17.2 Binding arbitration

Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be settled by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will take place in San Francisco County, California, or by videoconference at the arbitrator’s discretion. The arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

17.3 Class action waiver

You and DineLogic each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim, and only that claim, will proceed in court, and the rest of this Section 17 remains in force.

17.4 Your right to opt out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@dinelogic.ai with a clear statement that you are opting out of arbitration, your name, and the business you represent. Opting out does not affect any other part of these Terms, and we will not treat it as a reason to refuse or terminate service.

17.5 Exceptions

Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.

18. General

Entire agreement. These Terms, together with our Privacy Policy and any order form or beta agreement you sign, are the entire agreement between us and supersede all prior discussions. If an order form or signed beta agreement conflicts with these Terms, the signed document controls for that conflict only.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Business transitions and predecessor agreements. DineLogic AI, Inc. was incorporated in Delaware on July 28, 2026, and is the successor to the business previously operated as a sole proprietorship under the DineLogic AI name. All rights and obligations under any prior version of these Terms, and under any waitlist, beta, or subscription agreement entered into with that predecessor, are assumed by DineLogic AI, Inc. If DineLogic AI, Inc. later merges, reorganizes, or is acquired, these Terms transfer with the business, and you do not need to re-accept them unless the law requires it.

Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect.

No waiver. Failing to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

Notices. We may send notices to the email on your account. You send notices to legal@dinelogic.ai.

Publicity. We will not use your name or logo publicly without your consent, except as permitted in a separate signed agreement.

19. Beta Programs and Early Access

From time to time we offer beta programs, pilots, and early access to features that are not generally available. Participation is by invitation and is optional.

If you participate, you understand and agree that:

• Beta features are experimental and may contain errors, defects, or downtime
• Features may change substantially or be withdrawn without notice
• Beta features are provided as is, with no warranty of any kind and no service level commitment
• We make no promise of any business result from a beta feature
• We may ask for your feedback, and giving it is voluntary
• We may modify, suspend, or end beta access at any time

Participation may require a separate written agreement. Where one exists, it controls over this Section for that program. Beta access does not entitle you to continued access once the beta ends, and does not entitle you to the beta price on any generally available plan unless a signed agreement says so.

Contact

DineLogic AI, Inc.

4546 El Camino Real B10 PMB 839, Los Altos, CA 94022, United States

• General and support: support@dinelogic.ai
• Billing and cancellation: support@dinelogic.ai
• Legal notices: legal@dinelogic.ai
• Privacy requests: privacy@dinelogic.ai
• Partner program: partner@dinelogic.ai