Frequently Asked Questions
Everything you need to know about DineLogic.
Do my guests need to download an app?
No. Guests interact through QR codes and text messages. Nothing to download.
Will this create more work for my staff?
No. DineLogic is designed to reduce staff involvement, not add to it. Reviews, follow-ups, and messages run automatically.
What happens if a guest leaves a bad review?
Negative feedback is sent privately to you, not posted publicly. Positive feedback is guided to Google, Yelp, or TripAdvisor. This helps protect your reputation.
Will this annoy my guests with too many texts?
No. Messages are timed, limited, and respectful. Guests can opt out anytime. We also protect message quality so texts do not feel spammy.
How long does it take to get started?
Most restaurants are live the same day. Setup is software-only and simple.
Can I change plans later?
Yes. You can upgrade or downgrade at any time.
Is there a contract?
No long-term contracts. Growth includes additional setup benefits with commitment, but all plans are month-to-month unless otherwise noted.
What's the difference between Essentials and Growth?
Essentials handles reviews and basic guest follow-ups automatically. Growth adds personalized messages, smarter campaigns, loyalty features, and unlimited flexibility. Most restaurants choose Growth once they want more repeat visits.
Is SMS included in all plans?
Yes, but it works differently by plan. Essentials includes preset messages only. Growth includes custom messages with smart limits. Elite includes unlimited messaging. This keeps messages effective and protects your number.
Does this replace my POS or reservation system?
No. DineLogic works alongside your existing systems.
Is this just another marketing tool?
No. DineLogic is automation, not marketing work. It runs quietly in the background to help you get more reviews, bring guests back, and reduce missed follow-ups.
Who is Elite best for?
Elite is best for operators who want hands-off growth, expert guidance, and ongoing optimization. If you want everything handled, Elite is the right choice.
What if I need help?
Growth and Elite include support. Elite includes priority support and monthly success calls.
Is this worth it for a small restaurant?
Yes. Essentials is designed specifically for single-location restaurants that want better reviews and repeat visits without extra work.
Still have questions?
We're happy to help you choose the right plan for your restaurant.